{"id":644,"date":"2025-09-17T08:39:44","date_gmt":"2025-09-17T08:39:44","guid":{"rendered":"https:\/\/baotienweb.com\/?page_id=644"},"modified":"2025-09-17T08:39:44","modified_gmt":"2025-09-17T08:39:44","slug":"chinh-sach-bao-hanh","status":"publish","type":"page","link":"https:\/\/sasaecodiving.com\/chinh-sach-bao-hanh\/","title":{"rendered":"Ch\u00ednh s\u00e1ch b\u1ea3o h\u00e0nh"},"content":{"rendered":"<p>C\u1ea3m \u01a1n b\u1ea1n \u0111\u00e3 mua s\u1ea3n ph\u1ea9m Hesai! S\u1ed5 tay D\u1ecbch v\u1ee5 B\u1ea3o h\u00e0nh S\u1ea3n ph\u1ea9m Hesai n\u00e0y (sau \u0111\u00e2y g\u1ecdi t\u1eaft l\u00e0 \u201cS\u1ed5 tay\u201d) n\u00eau r\u00f5 c\u00e1c \u0111i\u1ec1u kho\u1ea3n v\u00e0 \u0111i\u1ec1u ki\u1ec7n b\u1ea3o h\u00e0nh cho c\u00e1c s\u1ea3n ph\u1ea9m c\u1ee7a ch\u00fang t\u00f4i tr\u00ean to\u00e0n c\u1ea7u. Vui l\u00f2ng \u0111\u1ecdc k\u1ef9 tr\u01b0\u1edbc khi \u0111\u1eb7t h\u00e0ng. Vi\u1ec7c b\u1ea1n mua s\u1ea3n ph\u1ea9m Hesai \u0111\u1ed3ng ngh\u0129a v\u1edbi vi\u1ec7c b\u1ea1n \u0111\u1ed3ng \u00fd v\u00e0 ch\u1ea5p nh\u1eadn ch\u00ednh s\u00e1ch b\u1ea3o h\u00e0nh c\u1ee7a ch\u00fang t\u00f4i trong S\u1ed5 tay.<\/p>\n<p>C\u00f4ng ty TNHH C\u00f4ng ngh\u1ec7 Hesai (sau \u0111\u00e2y g\u1ecdi t\u1eaft l\u00e0 \u201cHesai\u201d) cung c\u1ea5p d\u1ecbch v\u1ee5 b\u1ea3o h\u00e0nh cho c\u00e1c s\u1ea3n ph\u1ea9m v\u00e0 ph\u1ee5 ki\u1ec7n lidar Hesai (sau \u0111\u00e2y g\u1ecdi t\u1eaft l\u00e0 \u201cS\u1ea3n ph\u1ea9m\u201d) trong bao b\u00ec g\u1ed1c c\u1ee7a nh\u00e0 m\u00e1y. Tr\u1eeb khi c\u00f3 th\u1ecfa thu\u1eadn kh\u00e1c trong h\u1ee3p \u0111\u1ed3ng b\u00e1n h\u00e0ng \u00e1p d\u1ee5ng v\u1ec1 th\u1eddi h\u1ea1n b\u1ea3o h\u00e0nh d\u00e0i h\u01a1n, th\u1eddi h\u1ea1n b\u1ea3o h\u00e0nh cho c\u00e1c S\u1ea3n ph\u1ea9m li\u00ean quan s\u1ebd l\u00e0 m\u1ed9t (1) n\u0103m k\u1ec3 t\u1eeb ng\u00e0y S\u1ea3n ph\u1ea9m \u0111\u01b0\u1ee3c giao cho b\u1ea1n. N\u1ebfu b\u1ea1n c\u1ea7n d\u1ecbch v\u1ee5 b\u1ea3o h\u00e0nh m\u1edf r\u1ed9ng, vui l\u00f2ng li\u00ean h\u1ec7 v\u1edbi \u0111\u1ea1i di\u1ec7n b\u00e1n h\u00e0ng c\u1ee7a ch\u00fang t\u00f4i \u0111\u1ec3 bi\u1ebft th\u00eam chi ti\u1ebft.<\/p>\n<p>Khi b\u1ea1n g\u1eedi y\u00eau c\u1ea7u b\u1ea3o h\u00e0nh h\u1ee3p l\u1ec7 cho Hesai trong ph\u1ea1m vi c\u1ee7a S\u1ed5 tay, Hesai s\u1ebd cung c\u1ea5p d\u1ecbch v\u1ee5 b\u1ea3o h\u00e0nh g\u1ed1c c\u1ee7a nh\u00e0 m\u00e1y t\u01b0\u01a1ng \u1ee9ng.<\/p>\n<p>1. K\u1ebf ho\u1ea1ch D\u1ecbch v\u1ee5<br \/>\nKhi qu\u00fd kh\u00e1ch y\u00eau c\u1ea7u d\u1ecbch v\u1ee5 b\u1ea3o h\u00e0nh t\u1eeb Hesai theo S\u1ed5 tay H\u01b0\u1edbng d\u1eabn trong th\u1eddi h\u1ea1n b\u1ea3o h\u00e0nh, Hesai s\u1ebd, theo quy\u1ebft \u0111\u1ecbnh c\u1ee7a m\u00ecnh, quy\u1ebft \u0111\u1ecbnh:<br \/>\n1.1 S\u1eeda ch\u1eefa S\u1ea3n ph\u1ea9m b\u1ecb l\u1ed7i \u0111\u1ec3 ph\u00f9 h\u1ee3p v\u1edbi m\u1ee5c \u0111\u00edch s\u1eed d\u1ee5ng b\u00ecnh th\u01b0\u1eddng theo quy \u0111\u1ecbnh c\u1ee7a Hesai;<br \/>\n1.2 Thay th\u1ebf S\u1ea3n ph\u1ea9m b\u1ecb l\u1ed7i b\u1eb1ng s\u1ea3n ph\u1ea9m \u0111\u1ee7 \u0111i\u1ec1u ki\u1ec7n c\u00f9ng m\u1eabu m\u00e3 (ho\u1eb7c n\u1ebfu qu\u00fd kh\u00e1ch \u0111\u1ed3ng \u00fd, s\u1ea3n ph\u1ea9m \u0111\u1ee7 \u0111i\u1ec1u ki\u1ec7n c\u00f3 ch\u1ee9c n\u0103ng t\u01b0\u01a1ng t\u1ef1).<br \/>\nTh\u1eddi h\u1ea1n b\u1ea3o h\u00e0nh cho b\u1ea5t k\u1ef3 S\u1ea3n ph\u1ea9m n\u00e0o \u0111\u01b0\u1ee3c s\u1eeda ch\u1eefa ho\u1eb7c thay th\u1ebf trong ph\u1ea1m vi b\u1ea3o h\u00e0nh s\u1ebd l\u00e0 m\u1ed9t trong c\u00e1c th\u1eddi h\u1ea1n sau, t\u00f9y theo th\u1eddi h\u1ea1n n\u00e0o d\u00e0i h\u01a1n cho qu\u00fd kh\u00e1ch.<br \/>\n2.1 Th\u1eddi h\u1ea1n b\u1ea3o h\u00e0nh c\u00f2n l\u1ea1i c\u1ee7a S\u1ea3n ph\u1ea9m ban \u0111\u1ea7u;<br \/>\n2.2 Ch\u00edn m\u01b0\u01a1i (90) ng\u00e0y d\u01b0\u01a1ng l\u1ecbch k\u1ec3 t\u1eeb ng\u00e0y giao S\u1ea3n ph\u1ea9m sau khi thay th\u1ebf ho\u1eb7c s\u1eeda ch\u1eefa.<br \/>\nTr\u1eeb khi c\u00f3 th\u1ecfa thu\u1eadn kh\u00e1c, Hesai s\u1ebd cung c\u1ea5p d\u1ecbch v\u1ee5 g\u1eedi h\u00e0ng qua \u0111\u01b0\u1eddng b\u01b0u \u0111i\u1ec7n trong th\u1eddi h\u1ea1n b\u1ea3o h\u00e0nh \u00e1p d\u1ee5ng. N\u1ebfu Hesai x\u00e1c \u0111\u1ecbnh S\u1ea3n ph\u1ea9m c\u1ee7a qu\u00fd kh\u00e1ch \u0111\u1ee7 \u0111i\u1ec1u ki\u1ec7n \u0111\u1ec3 g\u1eedi h\u00e0ng qua \u0111\u01b0\u1eddng b\u01b0u \u0111i\u1ec7n, Hesai s\u1ebd g\u1eedi cho qu\u00fd kh\u00e1ch h\u01b0\u1edbng d\u1eabn c\u00e1ch \u0111\u00f3ng g\u00f3i v\u00e0 ghi \u0111\u1ecba ch\u1ec9 S\u1ea3n ph\u1ea9m \u0111\u00fang c\u00e1ch, \u0111\u1ec3 qu\u00fd kh\u00e1ch c\u00f3 th\u1ec3 g\u1eedi S\u1ea3n ph\u1ea9m \u0111\u1ebfn trung t\u00e2m d\u1ecbch v\u1ee5 \u0111\u01b0\u1ee3c Hesai \u1ee7y quy\u1ec1n. S\u1ea3n ph\u1ea9m s\u1ebd \u0111\u01b0\u1ee3c g\u1eedi tr\u1ea3 l\u1ea1i cho qu\u00fd kh\u00e1ch sau khi ho\u00e0n t\u1ea5t d\u1ecbch v\u1ee5 b\u1ea3o tr\u00ec.<br \/>\n\u0110\u1ed1i v\u1edbi b\u1ea5t k\u1ef3 v\u1ea5n \u0111\u1ec1 n\u00e0o v\u1ec1 ch\u1ea5t l\u01b0\u1ee3ng c\u1ee7a S\u1ea3n ph\u1ea9m n\u1eb1m trong ph\u1ea1m vi b\u1ea3o h\u00e0nh theo th\u1ecfa thu\u1eadn c\u1ee7a Hesai trong h\u1ee3p \u0111\u1ed3ng mua b\u00e1n hi\u1ec7n h\u00e0nh, qu\u00fd kh\u00e1ch s\u1ebd kh\u00f4ng ph\u1ea3i ch\u1ecbu b\u1ea5t k\u1ef3 kho\u1ea3n ph\u00ed s\u1eeda ch\u1eefa ho\u1eb7c thay th\u1ebf n\u00e0o. \u0110\u1ed1i v\u1edbi b\u1ea5t k\u1ef3 v\u1ea5n \u0111\u1ec1 n\u00e0o kh\u00f4ng \u0111\u01b0\u1ee3c b\u1ea3o h\u00e0nh, ph\u00ed b\u1ea3o tr\u00ec s\u1ebd \u0111\u01b0\u1ee3c t\u00ednh theo b\u00e1o gi\u00e1 s\u1eeda ch\u1eefa c\u1ee7a Hesai cho d\u1ecbch v\u1ee5 th\u1ef1c t\u1ebf.<br \/>\nChi ph\u00ed v\u1eadn chuy\u1ec3n ph\u00e1t sinh \u0111\u1ec3 s\u1eeda ch\u1eefa ho\u1eb7c thay th\u1ebf theo b\u1ea3o h\u00e0nh s\u1ebd \u0111\u01b0\u1ee3c th\u01b0\u01a1ng l\u01b0\u1ee3ng gi\u1eefa qu\u00fd kh\u00e1ch v\u00e0 Hesai.<br \/>\nTh\u1eddi gian s\u1eeda ch\u1eefa s\u1ebd do Hesai quy\u1ebft \u0111\u1ecbnh d\u1ef1a tr\u00ean t\u00ecnh tr\u1ea1ng S\u1ea3n ph\u1ea9m b\u1ecb l\u1ed7i v\u00e0 nhu c\u1ea7u c\u1ee7a kh\u00e1ch h\u00e0ng.<br \/>\nTr\u1eeb khi c\u00f3 quy \u0111\u1ecbnh kh\u00e1c trong h\u1ee3p \u0111\u1ed3ng mua b\u00e1n li\u00ean quan, trong v\u00f2ng 10 ng\u00e0y l\u00e0m vi\u1ec7c k\u1ec3 t\u1eeb ng\u00e0y nh\u1eadn S\u1ea3n ph\u1ea9m m\u00e0 qu\u00fd kh\u00e1ch mua t\u1eeb Hesai, qu\u00fd kh\u00e1ch ph\u1ea3i ki\u1ec3m tra tr\u1ef1c quan S\u1ea3n ph\u1ea9m \u0111\u00e3 giao. N\u1ebfu c\u00f3 b\u1ea5t k\u1ef3 khi\u1ebfm khuy\u1ebft r\u00f5 r\u00e0ng n\u00e0o v\u1ec1 h\u00ecnh th\u1ee9c ho\u1eb7c h\u01b0 h\u1ecfng, vui l\u00f2ng li\u00ean h\u1ec7 v\u1edbi Hesai ngay l\u1eadp t\u1ee9c.<br \/>\nN\u1ebfu qu\u00fd kh\u00e1ch c\u00f3 b\u1ea5t k\u1ef3 v\u1ea5n \u0111\u1ec1 n\u00e0o li\u00ean quan \u0111\u1ebfn b\u1ea3o tr\u00ec v\u00e0 b\u1ea3o h\u00e0nh s\u1ea3n ph\u1ea9m, vui l\u00f2ng li\u00ean h\u1ec7 v\u1edbi ch\u00fang t\u00f4i qua trang web, email ho\u1eb7c \u0111i\u1ec7n tho\u1ea1i theo quy \u0111\u1ecbnh d\u01b0\u1edbi \u0111\u00e2y.<br \/>\n2. Ph\u1ea1m vi S\u1eeda ch\u1eefa<br \/>\nTrong th\u1eddi h\u1ea1n b\u1ea3o h\u00e0nh, S\u1ea3n ph\u1ea9m kh\u00f4ng th\u1ec3 s\u1eed d\u1ee5ng b\u00ecnh th\u01b0\u1eddng do s\u1ef1 c\u1ed1 ph\u1ea7n m\u1ec1m ho\u1eb7c ph\u1ea7n c\u1ee9ng, v\u00e0 sau khi s\u1eeda ch\u1eefa, S\u1ea3n ph\u1ea9m c\u00f3 th\u1ec3 s\u1eed d\u1ee5ng b\u00ecnh th\u01b0\u1eddng.<br \/>\nTrong th\u1eddi h\u1ea1n b\u1ea3o h\u00e0nh, S\u1ea3n ph\u1ea9m kh\u00f4ng th\u1ec3 s\u1eed d\u1ee5ng b\u00ecnh th\u01b0\u1eddng do b\u1ea5t k\u1ef3 l\u1ed7i n\u00e0o v\u1ec1 v\u1eadt li\u1ec7u ho\u1eb7c tay ngh\u1ec1, v\u00e0 sau khi s\u1eeda ch\u1eefa, S\u1ea3n ph\u1ea9m c\u00f3 th\u1ec3 s\u1eed d\u1ee5ng b\u00ecnh th\u01b0\u1eddng.<br \/>\nNgo\u1ea1i tr\u1eeb vi\u1ec7c s\u1eed d\u1ee5ng b\u00ecnh th\u01b0\u1eddng S\u1ea3n ph\u1ea9m theo c\u00e1c ti\u00eau chu\u1ea9n c\u00f4ng nghi\u1ec7p th\u00f4ng th\u01b0\u1eddng, b\u1ea5t k\u1ef3 y\u00eau c\u1ea7u ch\u1ea5t l\u01b0\u1ee3ng n\u00e0o kh\u00e1c \u0111\u1ed1i v\u1edbi S\u1ea3n ph\u1ea9m s\u1ebd \u0111\u01b0\u1ee3c n\u00eau trong h\u1ee3p \u0111\u1ed3ng b\u00e1n h\u00e0ng ho\u1eb7c th\u00f4ng s\u1ed1 k\u1ef9 thu\u1eadt s\u1ea3n ph\u1ea9m c\u00f3 li\u00ean quan do Hesai cung c\u1ea5p.<br \/>\n3. Mi\u1ec5n tr\u1eeb tr\u00e1ch nhi\u1ec7m<br \/>\nC\u00e1c tr\u01b0\u1eddng h\u1ee3p sau \u0111\u00e2y kh\u00f4ng \u0111\u01b0\u1ee3c b\u1ea3o h\u00e0nh<br \/>\n1.1 Kh\u00f4ng cung c\u1ea5p \u0111\u01b0\u1ee3c c\u00e1c t\u00e0i li\u1ec7u b\u1ea3o h\u00e0nh s\u1ea3n ph\u1ea9m h\u1ee3p l\u1ec7 ho\u1eb7c gi\u1ea5y ch\u1ee9ng nh\u1eadn mua h\u00e0ng \u0111\u1ec3 ch\u1ee9ng minh r\u1eb1ng S\u1ea3n ph\u1ea9m \u0111\u01b0\u1ee3c b\u1ea1n mua th\u00f4ng qua c\u00e1c k\u00eanh ch\u00ednh th\u1ee9c;<br \/>\n1.2 B\u1ea5t k\u1ef3 h\u01b0 h\u1ecfng n\u00e0o ph\u00e1t sinh t\u1eeb vi\u1ec7c l\u1eafp \u0111\u1eb7t, s\u1eed d\u1ee5ng ho\u1eb7c v\u1eadn h\u00e0nh S\u1ea3n ph\u1ea9m kh\u00f4ng tu\u00e2n th\u1ee7 h\u01b0\u1edbng d\u1eabn s\u1eed d\u1ee5ng do Hesai c\u00f4ng b\u1ed1, cung c\u1ea5p ho\u1eb7c \u0111\u1ed3ng \u00fd (bao g\u1ed3m nh\u01b0ng kh\u00f4ng gi\u1edbi h\u1ea1n \u1edf th\u00f4ng s\u1ed1 k\u1ef9 thu\u1eadt, h\u01b0\u1edbng d\u1eabn s\u1eed d\u1ee5ng v\u00e0 c\u00e1c bi\u1ec7n ph\u00e1p ph\u00f2ng ng\u1eeba khi s\u1eed d\u1ee5ng s\u1ea3n ph\u1ea9m);<br \/>\n1.3 B\u1ea5t k\u1ef3 h\u01b0 h\u1ecfng n\u00e0o ph\u00e1t sinh t\u1eeb vi\u1ec7c s\u1eeda \u0111\u1ed5i, th\u00e1o r\u1eddi v\u00e0 m\u1edf S\u1ea3n ph\u1ea9m tr\u00e1i ph\u00e9p m\u00e0 kh\u00f4ng c\u00f3 s\u1ef1 ch\u1ea5p thu\u1eadn c\u1ee7a Hesai v\u00e0 kh\u00f4ng c\u00f3 h\u01b0\u1edbng d\u1eabn ch\u00ednh th\u1ee9c;<br \/>\n1.4 B\u1ea5t k\u1ef3 tr\u1ee5c tr\u1eb7c ho\u1eb7c h\u01b0 h\u1ecfng n\u00e0o ph\u00e1t sinh t\u1eeb b\u1ea5t k\u1ef3 tai n\u1ea1n, s\u1eed d\u1ee5ng kh\u00f4ng \u0111\u00fang c\u00e1ch, s\u1eed d\u1ee5ng sai ho\u1eb7c va ch\u1ea1m do b\u1ea5t k\u1ef3 v\u1ea5n \u0111\u1ec1 n\u00e0o kh\u00e1c ngo\u00e0i ch\u1ea5t l\u01b0\u1ee3ng s\u1ea3n ph\u1ea9m;<\/p>\n<p>1.5 M\u1ecdi tr\u1ee5c tr\u1eb7c ho\u1eb7c h\u01b0 h\u1ecfng ph\u00e1t sinh do b\u1ea5t k\u1ef3 nguy\u00ean nh\u00e2n b\u1ea5t kh\u1ea3 kh\u00e1ng n\u00e0o, bao g\u1ed3m nh\u01b0ng kh\u00f4ng gi\u1edbi h\u1ea1n \u1edf h\u1ecfa ho\u1ea1n, ti\u1ebfp x\u00fac v\u1edbi ch\u1ea5t l\u1ecfng \u0103n m\u00f2n, b\u00e3o, \u0111\u1ed9ng \u0111\u1ea5t, m\u00f4i tr\u01b0\u1eddng \u0111i\u1ec7n t\u1eeb ph\u1ee9c t\u1ea1p ho\u1eb7c nhi\u1ec5u m\u1ea1nh t\u1eeb m\u00f4i tr\u01b0\u1eddng xung quanh, c\u0169ng nh\u01b0 b\u1ea5t k\u1ef3 nguy\u00ean nh\u00e2n b\u00ean ngo\u00e0i n\u00e0o kh\u00e1c;<br \/>\n1.6 S\u1ef1 suy gi\u1ea3m hi\u1ec7u su\u1ea5t c\u1ee7a S\u1ea3n ph\u1ea9m (ph\u1ea1m vi \u0111o, v.v.) \u1edf m\u1ed9t m\u1ee9c \u0111\u1ed9 nh\u1ea5t \u0111\u1ecbnh, do qu\u00e1 tr\u00ecnh l\u00e3o h\u00f3a th\u00f4ng th\u01b0\u1eddng c\u1ee7a c\u00e1c th\u00e0nh ph\u1ea7n c\u1ee7a S\u1ea3n ph\u1ea9m, s\u1ebd kh\u00f4ng \u0111\u01b0\u1ee3c b\u1ea3o h\u00e0nh;<br \/>\n1.7 B\u1ea5t k\u1ef3 s\u1ea3n ph\u1ea9m n\u00e0o b\u1ecb \u0111\u00e1nh c\u1eafp, c\u01b0\u1edbp, m\u1ea5t t\u00edch, b\u1ecb l\u00e3ng qu\u00ean ho\u1eb7c b\u1ecb v\u1ee9t b\u1ecf<\/p>\n","protected":false},"excerpt":{"rendered":"<p>C\u1ea3m \u01a1n b\u1ea1n \u0111\u00e3 mua s\u1ea3n ph\u1ea9m Hesai! S\u1ed5 tay D\u1ecbch v\u1ee5 B\u1ea3o h\u00e0nh S\u1ea3n ph\u1ea9m Hesai n\u00e0y (sau \u0111\u00e2y g\u1ecdi t\u1eaft l\u00e0 \u201cS\u1ed5 tay\u201d) n\u00eau r\u00f5 c\u00e1c \u0111i\u1ec1u kho\u1ea3n v\u00e0 \u0111i\u1ec1u ki\u1ec7n b\u1ea3o h\u00e0nh cho c\u00e1c s\u1ea3n ph\u1ea9m c\u1ee7a ch\u00fang t\u00f4i tr\u00ean to\u00e0n c\u1ea7u. Vui l\u00f2ng \u0111\u1ecdc k\u1ef9 tr\u01b0\u1edbc khi \u0111\u1eb7t h\u00e0ng. Vi\u1ec7c b\u1ea1n<a class=\"read-more\" href=\"https:\/\/sasaecodiving.com\/chinh-sach-bao-hanh\/\">&#8230;[Read More]<\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"templates\/privacy_page.php","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-644","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/sasaecodiving.com\/api\/wp\/v2\/pages\/644","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/sasaecodiving.com\/api\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/sasaecodiving.com\/api\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/sasaecodiving.com\/api\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/sasaecodiving.com\/api\/wp\/v2\/comments?post=644"}],"version-history":[{"count":1,"href":"https:\/\/sasaecodiving.com\/api\/wp\/v2\/pages\/644\/revisions"}],"predecessor-version":[{"id":645,"href":"https:\/\/sasaecodiving.com\/api\/wp\/v2\/pages\/644\/revisions\/645"}],"wp:attachment":[{"href":"https:\/\/sasaecodiving.com\/api\/wp\/v2\/media?parent=644"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}